The General Data Protection Regulation (GDPR) became the law on 24th May 2016. This is a single EU-wide regulation on the protection of confidential and sensitive information which entered into force in the UK on the 25th of May 2018. It is designed to give individuals greater protection, rights and control over how their data is collected, stored, used and shared.

The following Privacy Notices describe how we collect, use and process your personal data and how in doing so we comply with our legal obligations to you:

Privacy Notice

Children Privacy Notice

Covid 19 Privacy Notice

Privacy Statement

Data Protection Notice

How We Use Your Information

Oakenhall Medical Practice aims to provide you with the highest quality of health care. To do this we must keep records about you. These records may include, basic details such as your name, address, date of birth and contact details such as mobile number and email etc Other details include records about your treatment and care, results of investigations and relevant information from people who care for you such as health professionals

For more information please view our Patient Leaflet:

How We Use Your Information - Patient Leaflet

Why do we need your Information?

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously. These records help to provide you with the best possible healthcare.

NHS health records may be electronic or on paper and we use a combination of working practices and technology to ensure that your information is kept confidential and secure.

The General Data Protection Regulations 2016 and Data Protection Act 2018

The practice needs your personal, sensitive and confidential data to provide you with Healthcare services as a General Practice. We will be using your information in accordance with:

Article 6 (e) Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Article 9 (h) Processing is necessary for the purposes of preventative or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems.

Data Protection Officer (DPO)

We have a Data Protection Officer who can be contacted if you have any concerns:

Paul Couldrey

Telephone: 0115 8386770


Further Information:

Further information on the General Data Protection Regulation is available at the Information Commissioner's office:

Access to Medical Records

If you require access to your own medical records, please download, print and complete the form shown below:

Patient Request for Access to Medical Records Form.

Please provide the completed form For the Attention of the Medical Records Clerk either/or:

  • By Post - Medical Records Clerk, Oakenhall Medical Practice, Bolsover Street, Hucknall, Nottingham, NG15 7UA
  • By email -
  • By Hand - please hand to the Receptionist at the main reception desk.

Oakenhall Medical Practice aims to provide all requests within 30 calendar days of receipt of the completed form and verification of the requestor's identification. If you have a specific timescale, please identify when completing the above form - we will do our best to accommodate this. In the event, that further clarification, or other intervention is required, Oakenhall Medical Practice will make contact with the requestor to provide an explanation.

The process and further information is available to download on the following leaflets:

GDPR - How we use your information - Leaflet

GDPR - Privacy Notice - Leaflet

At Oakenhall Medical Practice we use an electronic system to store medical records. This is call SystmOne. SystmOne offers the opportunity to access the system online to order repeat prescriptions, to make appointments and to access test results, immunisations and problems. In order to access our system online you will need to complete a request for access form. For more information how to apply - please view the Online Services web page via "Patient Information" which is located at the top of this web page.

Summary Care Record
The Summary Care Record is an electronic record which will give healthcare staff faster, easier access to essential information above you, (this includes any medications you are taking, allergies you suffer from and any bad reactions to medicines that you have had) to help provide you with safe treatment when you need care in an emergency or when your GP Practice is closed. You can choose not to have a Summary Care Record, in which case you would need to fill an opt out form which is available by request at the main reception or download the patient leaflet and consent form shown below. After completion of the consent form, please hand it to a Receptionist at the Main Reception Desk.

Summary Care Records Patient Leaflet
Summary Care Records Patient Opt Out Form

Sharing your Detailed Care Record
From time to time it is helpful for us to be able to share information abut your health and care requirements with other health organisations that are responsible for your health care. Across Nottinghamshire we are introducing a new system called MIG (Medical Interoperability Gateway) which will enable us to share relevant medical information, on a view only basis, with clinicians in other healthcare organisations who are involved with your care; for example the NEMS Out of Hours team and local A&E departments.

Sharing of information in this way is designed to enusre that the healtcare professional looking after you has the most relevant information to enable them to provide you with the most appropriate care. The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings - all this information is currently held in your GP system record.

Whenever a clinician from another healtcare organisation wishes to view your record they will always seek your permission before doing so: if you say "NO" they will not be able to see any information. We have automatically set up the sharing facility to allow your information to be shared. However, if you do not wish us to share your information in this way please let us know and we will ensure that your information is not shared.

A patient information leaflet and to give consent (consent forms) are available by request at the main reception. Further information is available at or by viewing an explanatory video on or download the patient leaflet and consent form shown below. After completion of the consent form, please hand it to a receptionist at the main reception desk.

Sharing your Records Patient Leaflet
Sharing your Records Patient Consent Form

Our Location

NG15 7UA

Our Address
Oakenhall Medical Practice,
Bolsover Street,
NG15 7UA

Tel: 0115 963 3511

General Enquiries
Phone: 0115 963 3511

Home Visits & Emergencies
Phone: 0115 956 2298

Got A Question? Contact Us Today!

Your Doctors Surgery in Nottinghamshire

Located in a central location with ample parking.

Location & Contact

Oakenhall Medical Practice
Bolsover Street,
NG15 7UA
Tel: 0115 963 3511

NG15 7UA
Opening Hours

Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00