We welcome comments from all of our patients - please leave your feedback using the link below.

Oakenhall Medical Practice would like to thank all patients for their consideration to the practice and its staff. We have been very overwhelmed with the thoughtfulness of patients and their understanding. We appreciate, that the way that we are currently working is unexpected and moving very quickly on a day by day basis. We are sending updates to provide you with up to date information as we receive it.

We would ask you to continue to assist us with our new ways of working. The telephone as a consequence is now very busy - please bear with us your telephone call is important to us and the practice staff are answering calls as quickly as possible. We may not always have the answer to all your questions and queries, but will endeavour to address these as we receive them.

Covid-19 Vaccination Programme

The Covid-19 vaccination programme has begun. When it is your turn to be vaccinated, the NHS will contact you.

In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme.

To book your vaccination appointment please telephone 119 or by visiting the online National booking Service: Book a coronavirus vaccination - NHS (

Appointments at the Practice (September 2020)

We have continued face to face appointments with patients throughout the Covid-19 (Coronvirus) Pandemic and we continue to do so where needed. However initial assessment is via telephone to ensure that you are dealt with in the safest and most appropriate way.

Oakenhall Medical Practice.

We would like to address some of your questions/queries that we have already received:


If you have symptoms associated with Coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. If you live with other people, they should stay at home for at least 14 days to avoid spreading infection outside the home. After 14 days anyone you live with who does not have symptoms can return to their normal routine.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service (111.NHS.UK) that can tell you if you need further medical help and advise you what do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

The most up-to-date public guidance is always online at


The GP's Practice Nurses and Health Care Assistant are now providing telephone consultations where possible. We are also now offering video consultation and where it has been assessed that you need to attend the practice, your clinician will make this arrangement directly with you.

You can book a telephone appointment by online services or telephone. To register for online services at home using NHS APP through your smart phone or tablet - please visit You will need photographic ID (e.g. passport) available.


All patient contact should now be made with the practice by telephone - please do not attend the practice unless directly arranged by prior arrangement.

Prescription Requesting:

Where ever possible please use online services to request your prescriptions.

To register for online services at home using NHS APP through your smart phone or tablet - please visit You will need photographic ID (e.g. passport) available.

If you do not have access to a smart phone, tablet or have not already registered for the practice based online service:

You will be able to bring your written prescription request to the practice's Portland Road Exit Door. Please remember to identify the name of the pharmacy you wish the prescription to be sent to.

Please put your request through the letter box. There is now a secure confidential collection box which will hold your prescription request. This box is emptied several times a day.

All prescriptions are now sent directly to the pharmacy you have identified. If you have not identified a pharmacy a receptionist will contact you to ask for this information.

All routine prescriptions are processed with 48 working hours.

Medical Certificates "Fit for Work" Requests:

Below is a breakdown of potential requests for fit notes, advice and outcome which you might find helpful to determine the right course of action for your employee. This is taken directly from the national guidance in relation to COVID 19.




1. Symptomatic so isolating for 7 days - used NHS website/111 online/been told by health care professional that they have symptoms.

Use isolation note

Your employee does not need to contact their GP

2. Symptomatic and remaining
unwell for over 7 days.

If they remain unwell and unfit to work after 7 days, the current advice is to visit where there is an online self-assessment tool. The patient may be invited to call NHS111 and given further advice and a MED3 certificate emailed to them.

Your employee does not need to contact their GP

3. If household members, support bubble members, NHS Track & Trace informing of a positive contact have symptoms, employee will isolate for 14 days as per government advice.

Patients/employees can use isolation note

Your employee does not need to contact their GP

4. Employees within the “at-risk” groups following government advice on isolating (shielding OR social distancing) during COVID-19.

Clinically extremely vulnerable individuals have been strongly advised not to work outside of their home until 31st July 2020. Employers are expected to help shielding employees to work from home. Clinically vulnerable are to continue to take extra care in observing social distancing but can form a ‘support bubble’ as per guidance. If they do become unwell during or after this time, point 1 and 2 applies and they can get an isolation note.

Your employee does not need to contact their GP

5. If employee lives with someone who is shielding or identified at high risk from coronavirus (clinically extremely vulnerable)

People who are at high risk from coronavirus should have received a letter from the NHS saying they are at high risk. Recent change in Government guidance on 6th July 2020 stated there is no need for those within the ‘at-risk’ categories to social distance with household members. Employees are not required to shield themselves. Further details can be found on fourth link below.

Your employee does not need to contact their GP

Please see below a letter from the Nottingham Local Medical Committee, which may assist patient's who have a clinically vulnerable condition, or an employee living with someone identified as high risk. The letter can be printed and provided to your employer.

Patients requesting Fit for Work notes/isolation notes during Covid-19.

Please see below a letter from the Nottingham Local Medical Committee, which may assist patients who need to self-isolate for 14 days before an operative procedure. The letter can be printed and provided to your employer.

Letter for patients who require to self-isolate before operative procedure

Please contact your GP Practice for a "Fit for Work" certificate if you are medically unfit for any other reason. We are now providing Fit for Work certificates electronically through a texting system to your smart phone. A receptionist will always ring you before this is sent to you.

Vaccine Certificates - Proof to Travel (14 May 2021)

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get proof of your vaccination status before you leave.

For more information how to register for the NHS App please view this short video: Register with the NHS app: Quick guide - YouTube

If you require support to register with the NHS APP - please visit How to Register - Notts NHS App or telephone Connected Nottinghamshire on 0115 8838873.

Caring for People at Highest Risk During Covid-19

GP Practices have been asked to help with the management of patients who are at the highest risk of severe illness if they catch Coronavirus (also known as COVID-19). This means a patient with an underlying disease or health condition, who catches the virus is more likely to be admitted to hospital than others.

Patients who are at risk and are recommended: Social Distancing

  • Aged 70 or older (regardless of medical condition)
  • Aged under 70 with an underlying health condition (i.e. anyone advised to get a flu jab as an adult each year on medical grounds)

What is Social distancing?

  1. Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
  2. Avoid non-essential use of public transport when possible
  3. Work from home, where possible. Your employer should support you to do this. Please refer to employer guidance for more information
  4. Avoid large and small gatherings in public spaces, as infections spread easily in closed spaces where people gather together.
  5. Use telephone or online services to contact your GP or other essential services

Everyone should be trying to follow these measures as much as is practicable. For more information please visit:

Patients who are At Very High Risk and are recommended: Shielding

  • People with a solid organ transplant such as a kidney or liver transplant
  • People with specific cancers:
  • People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • People having immunotherapy or other continuing antibody treatments for cancer
  • People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
  • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
  • People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
  • People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell)
  • People on immunosuppression therapies sufficient to significantly increase risk of infection
  • People who are pregnant with significant congenital heart disease
  • All patients on the following medications: Azathioprine, Mycophenolate (both types), Cyclosporin, Sirolimus, Tacrolimus

Socialising inside and outside the home

Continue to maintain strict social distancing, wash your hands regularly and avoid touching your face.

Try to keep the number of social interactions that you have low. The fewer social interactions you have, the lower your risk of catching COVID-19.

Avoid gatherings with large numbers of people, especially indoors, because it significantly increases the risk of viral transmission.

If the rules allow you to meet with others outside your household, your risk of catching COVID-19 is lower if you meet them outdoors. If you meet indoors, keep the area well ventilated with fresh air, for example by opening the window. You can also go out and exercise in an outdoor public place; further information on how you can keep fit and healthy is available. Continue to observe strict social distancing with anyone outside of your household or support bubble. The more you socially distance from others, including your own household, the less likely you are to catch COVID-19. You should always stay at least 2 metres away from other people visiting your home.

Try to reduce the amount of time you spend in settings where you are unable to maintain social distancing, or where other people’s activities may reduce the likelihood of individuals maintaining social distancing.


Everyone is currently advised to work from home where possible. As a general principle, working from home reduces the chance of you being exposed to the virus.

If you need support to work at home or in the workplace you can apply for Access to Work. Access to Work will provide support for the disability-related extra costs of working that are beyond standard reasonable adjustments an employer must provide.

If you cannot work from home, you can still go to work in all tiers.

Your employer is required to take steps to reduce the risk of exposure to COVID-19 in the workplace and should be able to explain to you the measures they have put in place to keep you safe at work.

Where employers are not managing the risk of COVID-19, the Health and Safety Executive and local authorities will take action which can range from the provision of specific advice, issuing enforcement notices, stopping certain work practices until they are made safe and, where businesses fail to comply with enforcement notices, this could lead to prosecution.

If you have concerns about your health and safety at work you can raise them with your workplace union, the Health and Safety Executive or your local authority.

Consider how to get to and from work. If you need to use public transport, you must wear a face covering unless you are exempt. Consider travelling outside peak hours to reduce the number of people with whom you come into contact.

If you have concerns you can get advice on your specific situation and your employment rights by visiting the Acas website or calling the Acas helpline on 0300 123 1100.

If you cannot make alternative arrangements, your employer may be able to furlough you under the Coronavirus Job Retention Scheme, which has been extended until the end of March 2021. You should have a conversation with your employer about whether this is possible.


The UK Chief Medical Officers have issued a statement on schools and childcare reopening which states that there is a very low rate of severe disease in children and young people from COVID-19. Schools have their own measures in place to limit the risk of transmission which can be found in guidance on reopening of schools.

All pupils and students should continue to attend education settings at all local tiers unless they are one of the very small number of pupils or students under paediatric or other NHS care and have been advised by their GP or clinician not to attend an education setting. Children and young people whose parents or carers are clinically extremely vulnerable can also continue to go to school.


If you need to travel, walk or cycle if you can. For longer journeys, or if you are unable to walk or cycle, try to minimise the number of people you come into close contact with. Travelling by car is likely to mean fewer social contacts than travelling by public transport. You should avoid sharing a car, especially with people outside of your immediate household or support bubble.

Going to shops and pharmacies

Consider shopping or going to the pharmacy at quieter times of the day. You must wear a face covering in all shops unless you are exempt.

You might also want to ask friends, family or volunteers to collect medicines for you.

The NHS Volunteer Responders programme is available to help support those who need it. Volunteers can collect and deliver shopping, medication and other essential supplies. Call 0808 196 3646 between 8am and 8pm, 7 days a week to self-refer or visit NHS Volunteer Responders for further information.

If you require additional care and support

Whatever tier your local area is in, it is important that you continue to receive the care and support you need to help you stay safe and well. Providers of social care and medical services are making every effort to ensure services remain open and as safe as possible.

You should continue to seek support from the NHS for your existing health conditions. You can access a range of NHS services from home, including ordering repeat prescriptions or contacting your health professional through an online consultation. To find out more visit Health at Home, or download the NHS App. If you have an urgent medical need, call NHS 111 or, for a medical emergency, dial 999.

Any carers or visitors who support you with your everyday needs can continue to visit. They should follow social distancing guidance where close or personal contact is not required.

If your carer is a paid carer visiting you in your home, they will find information on the provision of home care and personal protective equipment (PPE) in the provision of home care guidance and PPE for care workers delivering homecare guidance. If you receive unpaid care, your carer should refer to the Guidance for those who provide unpaid care to friends or family.

You should continue to access support from local charities and organisations, as well as NHS Volunteer Responders. As well as helping with shopping and medicines delivery, NHS Volunteer Responders can help with a regular, friendly phone call, either with someone else who has previously been advised to shield or with different volunteers and transport to medical appointments.

Call 0808 196 3646 between 8am and 8pm to arrange support or visit NHS Volunteer Responders website. Speak to your health care professional to arrange transport support.

Mental Health

It is also important to look after your mental health. Go to the Every Mind Matters website for advice and practical steps that you can take to support your wellbeing and manage your mental health during this pandemic.

If you or someone you care for are experiencing a mental health crisis, we urge you to make contact with a local health professional immediately.

If formal shielding is introduced in your area, information on how to access support will be included in your shielding notification letter.

Face Mask Exemption

It was announced that from 24th of July 2020 everyone is required to wear a face covering when entering a shop or business, this is in addition to wearing one on public transport which has been mandatory for some time now. Oakenhall Medical Practice is also asking all visitors to the practice to wear a face covering when entering our premises. If you are unable to wear a face covering during your attendance at Oakenhall Medical Practice - please contact a receptionist prior, who will provide assistance during your attendance at the practice.

Government Guidance regarding exemptions suggests there is no requirement for an individual to produce evidence of exemption, such as a letter from a GP and therefore should be sufficient for an individual to self-declare this. Guidance on specific circumstances are available as follows:

If you feel you are unable to wear a mask for auditory, sensory, breathing reasons please visit:

and download the exemption card for you to show if asked why you are not wearing one, alternatively, please view the attached guidance provided by the Nottingham Local Medical Committee:

Nottingham LMC Face Mask Exemption Letter

Form-filling and Non-NHS work:

We presently do not have capacity to respond in the timescales we would normally aspire to and as such this will wait until capacity is released to do so. This includes Insurance reports and other private work including Subject Access requests i.e. request for access to your medical records. We would ask all patients to defer their request until the practice is able to return to normal services.

Our Location

NG15 7UA

Our Address
Oakenhall Medical Practice,
Bolsover Street,
NG15 7UA

Tel: 0115 963 3511

General Enquiries
Phone: 0115 963 3511

Home Visits & Emergencies
Phone: 0115 956 2298

Got A Question? Contact Us Today!

Your Doctors Surgery in Nottinghamshire

Located in a central location with ample parking.

Location & Contact

Oakenhall Medical Practice
Bolsover Street,
NG15 7UA
Tel: 0115 963 3511

NG15 7UA
Opening Hours

Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00