Tel: 0115 963 3511
Appointments at the Practice
We have continued face to face appointments with patients throughout the Covid-19 (Coronvirus) Pandemic and we continue to do so where needed. However initial assessment is via telephone to ensure that you are dealt with in the safest and most appropriate way.
Oakenhall Medical Practice.
Please contact reception to make your appointment for shingles vaccinations.
The shingles vaccination for the protection against the shingles virus are available for patients aged 70 - 74 and 78-79.
We have introduced a new system for sending messages to our patients. The system is called MJOG and works with our clinical systems to send text messages for all patients for whom we hold details of their mobile telephone number.
When you book an appointment you will receive a text message confirming it. The message will be sent within a couple of hours of you making the appointment. However if your appointment is more than 7 days away you will not receive a message until 7 days BEFORE the appointment. All patients will also receive a reminder text message the day before their appointment. If you receive the reminder and no longer need the appointment you can quickly and easily cancel your appointment by texting CANCEL to the number in the message. Please be aware if you are booking an appointment for the same day you will not receive a text confirmation message.
After your appointment you will receive a text message asking you to participate in our Friends and Family Test - it is a quick and simple text response for how you would rate the practice.
We will start to send out health campaigns using this system. For example if we do not have an up to date smoking status for you we will text you to find out if you smoke or not. A simply text reply will provide us with the information we require.
The practice will be closed on:
Further dates will be posted in due course when available.
From 12:30 pm - 6.30 pm for a Training Event.
If you have a matter that requires urgent advice please telephone 0115 9633511, where you will be transferred to the Out of Hours Service.
The Chairperson and Practice have made the decision to suspend Patient Participation Group meetings until the Coronavirus has eased. A new date will be posted at that point. In the meantime, The Patient Group and the practice will provide a quarterly newsletter. Please see the dedicated Patient Participation Group web page.
The practice will be closed for:
May Bank Holiday/VE Day
Spring Bank Holiday:
Summer Bank Holiday:
New Year 2021
With effect from the 1st of June 2017 we shall no longer be accepting requests for prescriptions on your behalf from pharmacies. This is a decision that has been made by the four Hucknall practices after careful consideration following a significant number of incidents with potential for patient harm. Prescriptions will therefore need to be ordered directly and you can do this in a number of ways:
Telephone requests and emails will not be accepted and we shall no longer be having a fax available for this purpose.
We understand that having the 'Pharmacy Ordering Service' has been a convenient way of ordering repeat medication however this change will be safer and a more efficient use of NHS resources. It will also mean that you and your GP will be more in control of your medication.
Please do not hesitate to speak to a member of staff for help, advice and support. In exceptional circumstances and by prior agreement the practice will continue to accept pharmacy ordered medication.
We thank you for your understanding in this instance and look forward to operating a more efficient service for you.
Do you have a question or query about your repeat prescription, or has your request been declined and you do not fully understand the reason why. The practice has a Prescription Champion from 8am to 6.30pm available to discuss your concerns and provide assistance by liaising with the GP, to address your questions. Please contact the surgery and ask to speak to the Prescription Champion.
Changes to over the counter medications on prescriptions for minor illnesses
From Wednesday 1 March 2017, we will be limiting prescriptions of over the counter (OTC) medicines for minor ailments.
This decision was made after looking at feedback from clinicians and the findings of a six week patient engagement campaign undertaken by the South Nottinghamshire CCGs (Nottingham North and East, Nottingham West and Rushcliffe).
These plans mean that instead of receiving OTC products (such as paracetamol or ibuprofen) for short-term, self-limiting conditions (see leaflet below) on prescription, patients will be encouraged to self care and buy their own from their local pharmacy.
Rather than visiting their GP, most people can take care of themselves when they have a minor ailment through a combination of self care and OTC medicines, which can be bought in supermarkets and shops as well as in pharmacies.
Please note that:
There are no plans to limit OTC medicines for people with long-term conditions
GPs will be able to prescribe in circumstances of clinical need
If symptoms persist, please book a GP appointment
There are lots of benefits to self care:
Expert advice to support you
Pharmacists can offer expert advice on a wide range of illnesses and you don’t need to make an appointment. Your consultation will be confidential and discreet.
Save yourself time
There’s no need to wait for a GP appointment - a lot of pharmacies are open late and at the weekend.
Save your GP time
Choosing to self care can free up more GP time so they can spend more time with patients with more
Save the NHS money
In 2015, practices across the South Nottinghamshire area (excluding Nottingham City), spent £1,966,265 on prescribing over the counter medicines. Many of these items are low cost and available from the pharmacist, and some are even available from your local shops and supermarkets. The money spent on those prescriptions, for minor illnesses, could be spent on treating more serious conditions.
Download the leaflet
For more information go to the Nottingham North and East CCG website
How information about you helps us to provide better care Including Practice Privacy Statement
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
You have a choice - for more information please visit the "Confidentiality" section on this website.
This GP Practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).
To take part, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.
Taking part in the NDA shows that this GP Practice is committed to improving care for people with diabetes.
If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.
To apply the Oakenhall Medical Practice "APP" to your mobile phone you will need to create a shortcut:
To create a shortcut from your android phone you would need to do the following:
This should then add in a shortcut onto your phone to view the website easily and quickly.
To create a shortcut from your iPhone you would need to do the following:
Oakenhall Medical Practice's website should now show in the home screen on an iPhone
Oakenhall Medical Practice has enhanced the telephone system. The GP Partners and Practice Manager has been discussing the telephone system which was updated in 2018. As a result, the practice has made changes to the telephone system and reduced the number of available options to provide improved access on the telephone and added telephone call recording for training and monitoring purposes of incoming and outgoing telephone calls.
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 12th of March 2020.
This means that if you have not identified your usual pharmacy on the practice computer system (you can do this by contacting the practice, talking to your Community Pharmacy or updating your preference through online services), you will be provided a "token" which you will present to your pharmacy of your choice. The token is not a legal prescription, but allows your pharmacy to extract the prescription information from the electronic system to dispense your medication.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about Electronic Prescription System on the NHS website:
Advertising of Pharmacies (by Email) and Online Pharmacy Services provided by Oakenhall Medical Practice (14/02/2020)*
Oakenhall Medical Practice *does NOT* advertise or recommend named pharmacies or online pharmacies by email, text or in person. *This is against NHS England guidelines*.
Oakenhall Medical Practice *does offer* SystmOne (practice enabled computer) online services. This is by *patient request only;* by completing the relevant form and the patient attending the practice with the form and their photographic identification. The practice will then generate a Username and Password.
Usernames and Passwords are never posted, emailed or provided over the telephone, but given in person at the practice with confirmation of photographic identification.
Oakenhall Medical Practice will *never* email a patient, to request that the patient should return the email, with the patient’s online services Username and Password.
Oakenhall Medical Practice *does* recommend the alternative patient online access for prescription requesting and appointment booking provided by NHS England: *NHS APP*
Information is available on the NHS website:
Oakenhall Medical Practice has developed a web page dedicated to the Coronvirus/Covid 19 Pandemic to provide information, links to the Government website and updates as they occur.
We hope that you will find this useful, if there is any information, not available on our website, please ring Oakenhall Medical Practice on 0115 9633511 Option 1 and a receptionist will be available to assist you.
Oakenhall Medical Practice does not give permission for images to be taken of any member of the Practice Staff, patient or third party contractor in any part of the premises.
Oakenhall Medical Practice does not give permission for images or information about any member of the Practice Staff, patient or third party contractor to be posted on Social Media of any kind.
This is an invasion of privacy, violation of the right of publicity or defamation.
Oakenhall Medical Practice,
Tel: 0115 963 3511
Phone: 0115 963 3511
Home Visits & Emergencies
Phone: 0115 956 2298
Located in a central location with ample parking.
Oakenhall Medical Practice
Tel: 0115 963 3511
Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00