Suggestions and Complaints

This practice offers a complaints procedure, as part of the NHS system, for dealing with complaints about the service we provide.

To make a complaint please write to our Complaints Manager – Mrs Lisa Ellison, alternatively, you can telephone the practice to request to speak with the Practice Manager, who will aim to contact you back within 24 working hours, who will provide you with further information. We attempt to resolve problems swiftly and take action as appropriate when we have failed to achieve the high standards we aim for.

The Patient Complaint Information Leaflet

We hope you will find this leaflet (attached below) helpful with further information how to make a complaint. The leaflet includes a form which you may find helpful to print and complete. This can be posted, delivered to the practice in person or emailed.

The Patient Complaints Information Leaflet

Support in Making a Complaint

If you would like support to make your complaint about an NHS service, you can contact POhWER. This is an independent advocacy service which can help you use the NHS complaints process. You can find more information about POhWER at or telephone on 0300 020 0093.

Alternatively for help, advice and information please contact the Patient Experience Team:

Patient Experience Team
Civic Centre
Arnot Hill Park


Telephone Number: 0115 8839570

Our Location

NG15 7UA

Our Address
Oakenhall Medical Practice,
Bolsover Street,
NG15 7UA

Tel: 0115 963 3511

General Enquiries
Phone: 0115 963 3511

Home Visits & Emergencies
Phone: 0115 956 2298

Got A Question? Contact Us Today!

Your Doctors Surgery in Nottinghamshire

Located in a central location with ample parking.

Location & Contact

Oakenhall Medical Practice
Bolsover Street,
NG15 7UA
Tel: 0115 963 3511

NG15 7UA
Opening Hours

Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00