Prescriptions

You are now able to order repeat prescriptions online! For information how to register for online prescriptions please visit the Online Services Website page.

To do this please visit the link here where you can login into the system.

We provide a forty-eight hour repeat prescription service. Requests should be made in writing, either by post (please include a stamped addressed envelope in order for us to post the prescription back to you), by personal attendance at the practice using our secure post box via the Portland Road Door or alternatively you can register for online services as detailed below.

All requests reaching the prescription desk by 11.30am will be available two working days later from 11.30am onwards. (Please note – this does not include Saturday or Sunday.)

Please do not request your prescription any earlier than 7 days before your next prescription is due. Some medications are classed as high risk, due to safety issues in prescribing e.g. Controlled Drugs medications and may not be released to your nominated pharmcy for dispensing until just prior to the due date. If you do require your prescription sooner for an unexpected event/issue, please provide these details on your prescription request.

We are unable to take prescription requests over the telephone, but should you have an enquiry please ring the prescription team between 10 - 12pm, (Telephone 0115 963 3511 Option 3) who will be able to assist you further.

Electronic Prescription Service

Oakenhall Medical Practice provides all signed prescriptions digitally straight to the patients choice of their nominated pharmacy. This makes the prescribing and dispensing process more efficient and convenient for patients. You can discuss this with your usual pharmacist who will arrange for the pharmacy nomination form to be completed or ask at the surgery for more information. The Electronic Prescription Service is not compulsory and the practice can provide a printed prescription token for the patient to collect from the practice and to take to the patient's pharmacy of choice. All patients deciding to use the service will still need to order their prescriptions usual. We would like to remind you that practice staff cannot direct patients to a named pharmacy and it is the patient's choice to name a nominated pharmacy.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about Electronic Prescription System on the NHS website:

https://digital.nhs.uk/services/electronic-prescription-service/phase-4/prescriber-information

Requesting your Prescription Online

If requesting repeat prescriptions online, it is the patients responsibility to arrange collection of the issued prescription from the practice leaving at least two working days for the prescription to be processed.

IMPORTANT NOTICE - Advertising of Pharmacies (by Email) and Online Services provided by Oakenhall Medical Practice (14/02/2020)

Oakenhall Medical Practice does NOT advertise or recommend named pharmacies or online pharmacies by email, text or in person. This is against NHS England guidelines.

Oakenhall Medical Practice does offer SystmOne (practice enabled computer) online services. This is by patient request only; by completing the relevant form and the patient attending the practice with the form and their photographic identification. The practice will then generate a Username and Password.

Usernames and Passwords are never posted, emailed or provided over the telephone, but given in person at the practice with confirmation of photographic identification.

Oakenhall Medical Practice will never email a patient, to request that the patient should return the email, with the patient’s online services Username and Password.

Oakenhall Medical Practice does recommend the alternative patient online access for prescription requesting and appointment booking provided by NHS England: NHS APP

Information is available on the NHS website:

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

or watch this short video: Register with the NHS app: Quick guide - YouTube

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about Electronic Prescription System on the NHS website:

https://digital.nhs.uk/services/electronic-prescription-service/phase-4/prescriber-information

Prescription requesting from IOS Mobile System or Apple IPad:

The Computer Software Supplier (SystmOne Online), advise that different operating systems e.g. IOS mobile systems and Apple IPad show different "views" to the standard view seen by a Personal Computer:

On a Personal Computer in the Prescription Requesting - you will be able to make a "Custom Request" for a prescription that is not available in your repeat medication request list. This facility is not available when viewing via an IOS mobile system or Apple IPAD.

How to Order Repeat Medication is Changing on the 1st of June 2017.

With effect from the 1st of June 2017 we shall no longer be accepting requests for prescriptions on your behalf from pharmacies. This is a decision that has been made by the four Hucknall practices after careful consideration following a significant number of incidents with potential for patient harm. Prescriptions will therefore need to be ordered directly and you can do this in a number of ways:

• ONLINE - the easiest and safest method using our clinical system which can be accessed via the link on our website - Please view our online Service section for more information how to register for online services.
• AT THE SURGERY - By indicating your requirements on your repeat medications list or by letter
• BY POST - by sending your repeat medications list/letter via Royal Mail.

Telephone requests and emails will not be accepted and we shall no longer be having a fax available for this purpose.

We understand that having the 'Pharmacy Ordering Service' has been a convenient way of ordering repeat medication however this change will be safer and a more efficient use of NHS resources. It will also mean that you and your GP will be more in control of your medication.

Please do not hesitate to speak to a member of staff for help, advice and support. In exceptional circumstances and by prior agreement the practice will continue to accept pharmacy ordered medication.

We thank you for your understanding in this instance and look forward to operating a more efficient service for you.

Prescription Champion

Do you have a question or query about your repeat prescription, or has your request been declined and you do not fully understand the reason why. The practice has a Prescription Champion from 10 am - 12 pm available to discuss your concerns and provide assistance by liaising with the GP, to address your questions. Please contact the surgery and ask to speak to the Prescription Champion.

Electronic Repeat Dispensing Service

If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).

eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don't need a computer or electronic device. Ask your GP or pharmacist to set it up for you.

eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.

Using eRD you can:
• save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
• order or cancel your repeat prescriptions online (if your GP practice offers this service)
• pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
• spend less time waiting for your prescription in the pharmacy or GP practice
• save paper – you won’t need a paper prescription to collect your medicine from the pharmacy

For more information about eRD and how it works, ask at your GP surgery or pharmacy, or visit the NHS website: www.nhs.uk/eRD

Our Location

Our Address
Oakenhall Medical Practice,
Bolsover Street,
Hucknall,
Nottingham,
NG15 7UA

Appointments
Tel: 0115 963 3511

General Enquiries
Phone: 0115 963 3511

Home Visits & Emergencies
Phone: 0115 956 2298