We welcome comments from all of our patients - please leave your feedback using the link below.

Flu Vaccinations for Autumn/Winter 2019/20

Flu Vaccinations for Autumn/Winter 2019/20

The practice has now run two very successful flu clinics. These were attended by patient over the age of 65 and people with a condition for which flu vaccination is recommend:

Respiratory Disease - COPD and Asthma (please note that patients with Asthma are eligible if they are currently using and prescribed a "Preventer" inhaler)

Heart Disease/Stroke/Kidney, Liver, Neurological Disease/ Rheumatological condition/Immune condition/pregnancy/registered carer (please speak to the practice to register your caring role)

The practice also provides immunisation to children aged 2 or 3 years old and those patients aged 11-17 years in the form of a nasal flu spray who have a condition as described above. Patients aged 4 years to 10/11 years (school year 6) will be provided vaccination at school.

Please telephone the practice to arrange your appointment.

The Practice has received excellent feedback from patients who attended the clinics who have commented on the smooth running of the clinic. Thank you to all who have provided us with their positive comments.

Shingles Vaccinations

Please contact reception to make your appointment for shingles vaccinations.

The shingles vaccination for the protection against the shingles virus are available for patients aged 70 - 74 and 78-79.

New System for Sending Messages to Patients

We have introduced a new system for sending messages to our patients. The system is called MJOG and works with our clinical systems to send text messages for all patients for whom we hold details of their mobile telephone number.

When you book an appointment you will receive a text message confirming it. The message will be sent within a couple of hours of you making the appointment. However if your appointment is more than 7 days away you will not receive a message until 7 days BEFORE the appointment. All patients will also receive a reminder text message the day before their appointment. If you receive the reminder and no longer need the appointment you can quickly and easily cancel your appointment by texting CANCEL to the number in the message. Please be aware if you are booking an appointment for the same day you will not receive a text confirmation message.

After your appointment you will receive a text message asking you to participate in our Friends and Family Test - it is a quick and simple text response for how you would rate the practice.

We will start to send out health campaigns using this system. For example if we do not have an up to date smoking status for you we will text you to find out if you smoke or not. A simply text reply will provide us with the information we require.

Park Run Practice

Park Run Practice

Dear Patient

We attended our first Park Run event on Saturday 13th of October 2018. We all had a lovely walk on a blustery day. Dr Webster and Hannah volunteered to be the "tail Walkers". Thank you to all the administration staff, their families and Tate the dog for attending. Please look out for our group photograph on Face book - "Bestwood Park Run".

We would really enjoy for patients to come and join us at Bestwood County Park on our next Park Run, jog or walk. Park Run Events are held every Saturday at 9am. For more information please visit the Park Run Website on:

Next Practice Park Run is: Saturday

The Royal College of General Practitioners are asking GP Practices to register, to become a Park Run Practice. The UK’s Chief Medical Officer recommends that all adults should take part in at least 150 minutes of moderate intensity activity or 75 minutes of high intensity activity per week.

Park Run 5K events are held each week. It is free and available for all persons aged 4 years and over, open to all, including those who are inactive, have health conditions or disabilities.You can run, jog, walk, volunteer or support through spectating.

Oakenhall Medical Practice would like encourage patients to improve the health and wellbeing including the Practice staff by improving fitness, making new friends or simply being outside with others.

So, please, come and join us soon, on our next Park Run.

Oakenhall Medical Practice

Practice Training Event

The practice will be closed on:

  • Thursday 12 March 2020
  • Thursday 14 May 2020
  • Thursday 9 July 2020

From 12:30 pm - 6.30 pm for a Training Event.

If you have a matter that requires urgent advice please telephone 0115 9633511, where you will be transferred to the Out of Hours Service.

Appointment System - General Communication

General Communication to all Patients, in respect of the Practice Appointments and Telephone Systems.

Dear Patient

We are aware of the increasing number of patients, who feel, that improvements could be made within the appointments system and telephone system that we offer.We take all comments made to us very seriously and discuss these within the practice and with our Patient Participation Group and apologise to any patient, who feels that this is the case.

Over the winter 2017/18, we have been receiving a rapidly increasing high number of patient requests on the telephone for GP appointments, this is situation is continuing - despite the increasing the number of telephone call backs the GPs are providing to patients.We are looking at other ways we can accommodate the high number of patients contacting us.

We are currently conducting a telephone survey during the morning hours to review the amount of patients contacting the practice for GP appointments, to determine the numbers involved. We are reviewing other options for patients contacting the practice, such as daily telephone triage of all patient calls that are received and we are looking at providing additional routine pre-booked GP and Nurse Consultations, from October 2018 following the finish of evening surgery and on a Saturday morning (in conjunction with other local GP Practices).We are looking at ways that we can communicate more with patients – to make it easier for patients to cancel their appointment by telephone.We have also been reviewing our telephone provisions with national telephone suppliers and local NHS Health Informatics Team.We are unable to reduce the number of patients calls, if it is the wish of the patient to contact us, but we would like to manage the number of patients calls better by asking patients to ring the practice at certain times to spread the telephone calls received, and therefore reduce the number of patients ringing at any one time.

If you have any further ideas, please let the Practice, know, and we will, put these forward to our Patient Participation Group and the GP Partners for discussion.

Once again, I apologise and thank you for taking the time to provide comments of your experience at Oakenhall Medical practice.

Patient Participation Group Meeting Date

The Chairperson and Practice have made the decision to suspend Patient Participation Group meetings until the Coronavirus has eased. A new date will be posted at that point.

Public Holiday Notices

The practice will be closed for:


  • Good Friday: 10 April 2020
  • Easter Monday: 13 April 2020

May Bank Holiday/VE Day

  • Friday 8 May 2020

Spring Bank Holiday:

  • Monday 25 May 2020

Summer Bank Holiday:

  • Monday 31 August 2020

Christmas 2020

  • Christmas Day Friday 25 December 2020
  • Bank Holiday Monday 28 December 2020

New Year 2021

  • New Years Day Friday 1 January 2021

Changes in Appointment Booking

On the 10th of June 2019 the practice commenced a trial on GP telephone triage/assessment for patients requesting on the day appointments. This is due to the increasing numbers of patients requiring GP appointments. The practice will still be offering pre-booked appointments and these are released each day at 8am. The trial has been very successful and the practice has increased patient access to the practice as a result of GP telephone assessments.

If you have an issue that you feel, can no longer wait another day, please call the practice as soon as you can after 8am.The receptionist will ask for some information on the issue you are experiencing and will arrange for the GP to telephone you to see how we can best deal with your request. Patients who are seriously unwell and call after 10:30 will be assessed by the On call Doctor.

Oakenhall Medical Practice are now offering routine advance appointment booking on a Tuesday and Wednesday morning between 7.30 am and 8.00 am with a GP, Practice Nurse, Healthcare Assistant and Phlebotomist (appointment for a blood test).

The practice continues to review the present appointment and telephone systems and works closely with the Practice Patient Participation group to continue to identify changes to enhance patient access to the practice.

How to Order Repeat Medication is Changing

With effect from the 1st of June 2017 we shall no longer be accepting requests for prescriptions on your behalf from pharmacies. This is a decision that has been made by the four Hucknall practices after careful consideration following a significant number of incidents with potential for patient harm. Prescriptions will therefore need to be ordered directly and you can do this in a number of ways:

  • ONLINE - the easiest and safest method using our clinical system which can be accessed via the link on our website - Please view our online Service section for more information how to register for online services.
  • AT THE SURGERY - By indicating your requirements on your repeat medications list or by letter
  • BY POST - by sending your repeat medications list/letter via Royal Mail.

Telephone requests and emails will not be accepted and we shall no longer be having a fax available for this purpose.

We understand that having the 'Pharmacy Ordering Service' has been a convenient way of ordering repeat medication however this change will be safer and a more efficient use of NHS resources. It will also mean that you and your GP will be more in control of your medication.

Please do not hesitate to speak to a member of staff for help, advice and support. In exceptional circumstances and by prior agreement the practice will continue to accept pharmacy ordered medication.

We thank you for your understanding in this instance and look forward to operating a more efficient service for you.

Prescription Champion

Do you have a question or query about your repeat prescription, or has your request been declined and you do not fully understand the reason why. The practice has a Prescription Champion from 8am to 6.30pm available to discuss your concerns and provide assistance by liaising with the GP, to address your questions. Please contact the surgery and ask to speak to the Prescription Champion.

Changes to over the counter medications on prescription for minor illnesses

Changes to over the counter medications on prescriptions for minor illnesses

From Wednesday 1 March 2017, we will be limiting prescriptions of over the counter (OTC) medicines for minor ailments.

This decision was made after looking at feedback from clinicians and the findings of a six week patient engagement campaign undertaken by the South Nottinghamshire CCGs (Nottingham North and East, Nottingham West and Rushcliffe).

These plans mean that instead of receiving OTC products (such as paracetamol or ibuprofen) for short-term, self-limiting conditions (see leaflet below) on prescription, patients will be encouraged to self care and buy their own from their local pharmacy.

Rather than visiting their GP, most people can take care of themselves when they have a minor ailment through a combination of self care and OTC medicines, which can be bought in supermarkets and shops as well as in pharmacies.

Please note that:

There are no plans to limit OTC medicines for people with long-term conditions

GPs will be able to prescribe in circumstances of clinical need

If symptoms persist, please book a GP appointment

There are lots of benefits to self care:

Expert advice to support you

Pharmacists can offer expert advice on a wide range of illnesses and you don’t need to make an appointment. Your consultation will be confidential and discreet.

Save yourself time

There’s no need to wait for a GP appointment - a lot of pharmacies are open late and at the weekend.

Save your GP time

Choosing to self care can free up more GP time so they can spend more time with patients with more

complex conditions.

Save the NHS money

In 2015, practices across the South Nottinghamshire area (excluding Nottingham City), spent £1,966,265 on prescribing over the counter medicines. Many of these items are low cost and available from the pharmacist, and some are even available from your local shops and supermarkets. The money spent on those prescriptions, for minor illnesses, could be spent on treating more serious conditions.

Download the leaflet

For more information go to the Nottingham North and East CCG website

Practice Privacy Statement

How information about you helps us to provide better care Including Practice Privacy Statement
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
You have a choice - for more information please visit the "Confidentiality" section on this website.

Diabetic Audit: Helping to improve diabetes care

This GP Practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

To take part, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.

Taking part in the NDA shows that this GP Practice is committed to improving care for people with diabetes.

If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.

How do I: Put the Oakenhall Medical Practice "APP" on my Mobile Phone

To apply the Oakenhall Medical Practice "APP" to your mobile phone you will need to create a shortcut:

To create a shortcut from your android phone you would need to do the following:

  • Launch Chrome for Android (you may need to download this from the App Store)
  • Open up the Oakenhall Medical Practice website
  • Click the vertical dots on the right-hand side of the page
  • Click 'Add to home screen'

This should then add in a shortcut onto your phone to view the website easily and quickly.

To create a shortcut from your iPhone you would need to do the following:

  • Open up Safari
  • Load the Oakenhall Medical Practice website
  • Click the square button with an arrow pointing upwards
  • Scroll along the bottom icons until you see 'Add to Home screen'
  • Add the website details in and click 'Add' on the top-right

Oakenhall Medical Practice's website should now show in the home screen on an iPhone

Oakenhall Medical Practice has enhanced the telephone system. The GP Partners and Practice Manager has been discussing the telephone system which was updated in 2018. As a result, the practice has made changes to the telephone system and reduced the number of available options to provide improved access on the telephone and added telephone call recording for training and monitoring purposes.

Changes to Electronic Prescription Service

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 12th of March 2020.

This means that if you have not identified your usual pharmacy on the practice computer system (you can do this by contacting the practice, talking to your Community Pharmacy or updating your preference through online services), you will be provided a "token" which you will present to your pharmacy of your choice. The token is not a legal prescription, but allows your pharmacy to extract the prescription information from the electronic system to dispense your medication.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about Electronic Prescription System on the NHS website:

Advertising of Pharmacies/Online Pharmacy Services.

Advertising of Pharmacies (by Email) and Online Pharmacy Services provided by Oakenhall Medical Practice (14/02/2020)*

Oakenhall Medical Practice *does NOT* advertise or recommend named pharmacies or online pharmacies by email, text or in person. *This is against NHS England guidelines*.

Oakenhall Medical Practice *does offer* SystmOne (practice enabled computer) online services. This is by *patient request only;* by completing the relevant form and the patient attending the practice with the form and their photographic identification. The practice will then generate a Username and Password.

Usernames and Passwords are never posted, emailed or provided over the telephone, but given in person at the practice with confirmation of photographic identification.

Oakenhall Medical Practice will *never* email a patient, to request that the patient should return the email, with the patient’s online services Username and Password.

Oakenhall Medical Practice *does* recommend the alternative patient online access for prescription requesting and appointment booking provided by NHS England: *NHS APP*
Information is available on the NHS website:

Our Location

NG15 7UA

Our Address
Oakenhall Medical Practice,
Bolsover Street,
NG15 7UA

Tel: 0115 963 3511

General Enquiries
Phone: 0115 963 3511

Home Visits & Emergencies
Phone: 0115 956 2298

Got A Question? Contact Us Today!

Your Doctors Surgery in Nottinghamshire

Located in a central location with ample parking.

Location & Contact

Oakenhall Medical Practice
Bolsover Street,
NG15 7UA
Tel: 0115 963 3511

NG15 7UA
Opening Hours

Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00