Tel: 0115 963 3511
General Communication to all Patients, in respect of the Practice Appointments and Telephone Systems.
We are aware of the increasing number of patients, who feel, that improvements could be made within the appointments system and telephone system that we offer.We take all comments made to us very seriously and discuss these within the practice and with our Patient Participation Group and apologise to any patient, who feels that this is the case.
Over the winter 2017/18, we have been receiving a rapidly increasing high number of patient requests on the telephone for GP appointments, this is situation is continuing - despite the increasing the number of telephone call backs the GPs are providing to patients.We are looking at other ways we can accommodate the high number of patients contacting us.
We are currently conducting a telephone survey during the morning hours to review the amount of patients contacting the practice for GP appointments, to determine the numbers involved. We are reviewing other options for patients contacting the practice, such as daily telephone triage of all patient calls that are received and we are looking at providing additional routine pre-booked GP and Nurse Consultations, from October 2018 following the finish of evening surgery and on a Saturday morning (in conjunction with other local GP Practices).We are looking at ways that we can communicate more with patients – to make it easier for patients to cancel their appointment by telephone.We have also been reviewing our telephone provisions with national telephone suppliers and local NHS Health Informatics Team.We are unable to reduce the number of patients calls, if it is the wish of the patient to contact us, but we would like to manage the number of patients calls better by asking patients to ring the practice at certain times to spread the telephone calls received, and therefore reduce the number of patients ringing at any one time.
If you have any further ideas, please let the Practice, know, and we will, put these forward to our Patient Participation Group and the GP Partners for discussion.
Once again, I apologise and thank you for taking the time to provide comments of your experience at Oakenhall Medical practice.
Park Run Practice
The Royal College of General Practitioners are asking GP Practices to register, to become a Park Run Practice and we at Oakenhall Medical Practice would like to be involved in this.
The UK’s Chief Medical Officer recommends that all adults should take part in at least 150 minutes of moderate intensity activity or 75 minutes of high intensity activity per week.
Park Run 5K events are held each week. It is free and available for all persons aged 4 years and over, open to all, including those who are inactive, have health conditions or disabilities.You can run, jog, walk, volunteer or support through spectating.
The nearest Park Run Event to Hucknall, is held at Bestwood Country Park at 9am every Saturday.
Oakenhall Medical Practice would like encourage patients to improve the health and wellbeing including the Practice staff by improving fitness, making new friends or simply being outside with others.
The Practice has now registered to be a Park Run Practice and we are awaiting further information, which we will provide to you as it becomes available, including the date of our first Park Run and Walk.
So, please, come and join us soon, on our First Park Run.
Oakenhall Medical Practice
Following patients comments that they have difficulty accessing appointment booking of the pre-booked evening appointments at the time of 1pm over the telephone and by online services (by the computer), this was discussed with the Patient Participation Group and it was decided to include this question in the Autumn 2017 Survey. The results indicated that 71% of patients felt it would be fairer to change the time from 1pm to 8am every day. Following further discussion with the Patient Participation Group it has been decided to make this change. Therefore from the 14th of May 2018 all pre-bookable appointments will be available for patients to access by telephone and by online services at 8am.
The practice is also reviewing the present appointment and telephone systems and will be identifying changes to enhance patient access to the practice in the next few weeks.
With effect from the 1st of June 2017 we shall no longer be accepting requests for prescriptions on your behalf from pharmacies. This is a decision that has been made by the four Hucknall practices after careful consideration following a significant number of incidents with potential for patient harm. Prescriptions will therefore need to be ordered directly and you can do this in a number of ways:
Telephone requests and emails will not be accepted and we shall no longer be having a fax available for this purpose.
We understand that having the 'Pharmacy Ordering Service' has been a convenient way of ordering repeat medication however this change will be safer and a more efficient use of NHS resources. It will also mean that you and your GP will be more in control of your medication.
Please do not hesitate to speak to a member of staff for help, advice and support. In exceptional circumstances and by prior agreement the practice will continue to accept pharmacy ordered medication.
We thank you for your understanding in this instance and look forward to operating a more efficient service for you.
Do you have a question or query about your repeat prescription, or has your request been declined and you do not fully understand the reason why. The practice has a Prescription Champion from 8am to 6.30pm available to discuss your concerns and provide assistance by liaising with the GP, to address your questions. Please contact the surgery and ask to speak to the Prescription Champion.
The practice will be closed on Thursday 13th of September 2018 from 12.30pm for a Training Event. The practice will re-open on Friday the 14th of September 2018 at 8am. If you have a matter that requires urgent advice please telephone 0115 9633511, where you will be transferred to the Out of Hours Service.
The practice will be closed for:
Christmas and New Year Bank Holidays
Tuesday 25th of December 2018
Wednesday 26th of December 2018
Tuesday 1st of January 2019
The next Patient Participation Group Meeting date is: Tuesday 4 September 2018 between 6-8pm. All patients are welcome.
Changes to over the counter medications on prescriptions for minor illnesses
From Wednesday 1 March 2017, we will be limiting prescriptions of over the counter (OTC) medicines for minor ailments.
This decision was made after looking at feedback from clinicians and the findings of a six week patient engagement campaign undertaken by the South Nottinghamshire CCGs (Nottingham North and East, Nottingham West and Rushcliffe).
These plans mean that instead of receiving OTC products (such as paracetamol or ibuprofen) for short-term, self-limiting conditions (see leaflet below) on prescription, patients will be encouraged to self care and buy their own from their local pharmacy.
Rather than visiting their GP, most people can take care of themselves when they have a minor ailment through a combination of self care and OTC medicines, which can be bought in supermarkets and shops as well as in pharmacies.
Please note that:
There are no plans to limit OTC medicines for people with long-term conditions
GPs will be able to prescribe in circumstances of clinical need
If symptoms persist, please book a GP appointment
There are lots of benefits to self care:
Expert advice to support you
Pharmacists can offer expert advice on a wide range of illnesses and you don’t need to make an appointment. Your consultation will be confidential and discreet.
Save yourself time
There’s no need to wait for a GP appointment - a lot of pharmacies are open late and at the weekend.
Save your GP time
Choosing to self care can free up more GP time so they can spend more time with patients with more
Save the NHS money
In 2015, practices across the South Nottinghamshire area (excluding Nottingham City), spent £1,966,265 on prescribing over the counter medicines. Many of these items are low cost and available from the pharmacist, and some are even available from your local shops and supermarkets. The money spent on those prescriptions, for minor illnesses, could be spent on treating more serious conditions.
Download the leaflet
For more information go to the Nottingham North and East CCG website
How information about you helps us to provide better care Including Practice Privacy Statement
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
You have a choice - for more information please visit the "Confidentiality" section on this website.
This GP Practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).
To take part, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.
Taking part in the NDA shows that this GP Practice is committed to improving care for people with diabetes.
If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.
To apply the Oakenhall Medical Practice "APP" to your mobile phone you will need to create a shortcut:
To create a shortcut from your android phone you would need to do the following:
This should then add in a shortcut onto your phone to view the website easily and quickly.
To create a shortcut from your iPhone you would need to do the following:
Oakenhall Medical Practice's website should now show in the home screen on an iPhone
Oakenhall Medical Practice,
Tel: 0115 963 3511
Phone: 0115 963 3511
Home Visits & Emergencies
Phone: 0115 956 2298
Located in a central location with ample parking.
Oakenhall Medical Practice
Tel: 0115 963 3511
Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00