NEWS

    We welcome comments from all of our patients - please leave your feedback using the link below.



Patient Participation Group

We would like to invite you to join our Patient Participation Group to give your views on our practice and how we can improve our services for our patients. The Patient Participation Group meets regularly and opinions and suggestions are freely exchanged at these meetings. We use the group to disseminate information to our patients and we hope that you will feed back to us your ideas via the group. You can feedback via letter or email.

Please send your comments and suggestions to:

Patient Participation Group
Oakenhall Medical Practice
Bolsover Street
Hucknall
Nottingham
NG15 7UA

or alternatively email us at NNESTCCG.C84095@nhs.net

Suggestions are also welcome through the comments box in reception.

Your comments and ideas will be passed to the group members, to be raised at the next group meeting. The next Patient Participation Group meeting is: is due to be scheduled on Tuesday 10th of September 2019 between 6-7pm

We would like to have representation from all age groups including our younger patients, so if you would like to join us please contact Lisa Ellison Practice Manager to express an interest.

We look forward to hearing from you.

Downloads
Patient Participation Report 2012 to 2013
Patient Participation Report 2013 to 2014
Patient Participation Report 2014 to 2015

Patient Participation Group Meeting 15/10/2015
Patient Participation Group Meeting 8/12/2015
Patient Participation Group Meeting 2/2/2016

Patient Participation Group Meeting 19.4.2016

Patient Participation Group Meeting 12 July 2016

Patient Participation Group Meeting 20 September 2016

Patient Participation Group Meeting 15 November 2016

Patient Participation Group Meeting 6 December 2016

Patient Participation Group Meeting 31 January 2017

Patient Participation Group Meeting 14 March 2017

Patient Participation Group Meeting 9 May 2017

Patient Participation Group Meeting 11 July 2017

Patient Participation Group Meeting 12 September 2017

Patient Participation Group Meeting 12 September 2017 Font 16

Patient Participation Group Meeting 7 November 2017

Patient Participation Group Meeting 13 February 2018

Patient Participation Group Meeting 8 May 2018

Patient Participation Group Meeting 17 July 2018

Patient Participation Group Meeting 4 September 2018

Patient Participation Group Meeting 23 October 2018

Patient Participation Group Meeting 20 February 2019


You "Said" - We Did
You Said:

  • January - March 19. Despite increasing the number of GP evening appointments, providing some GP telephone triage service and making changes to the telephone and appointment systems in Autumn 2018, Friends and Family Test Questionnaires comments and individual patient comments indicate patients are still experiencing difficulties in arranging GP appointments.

We did:

  • March 19. Oakenhall Medical Practice's priority is to deliver safe and prompt care to those patients with acute clinical needs, whilst ensuring that patients with conditions such as diabetes and heart disease receive on-going clinical care from our practice nursing teams - with this in mind Oakenhall Medical Practice is reviewing the service we presently provide and will be considering services presently being delivered by local GP Services.

You Said:

  • You would like improved access to the surgery by telephone

We did:

  • NEW TELEPHONE SYSTEM (14 SEPTMBER 2018) The practice has changed the telephone systems to a managed approach. The telephone system now has call queuing and calling options.

On calling 0115 963 3511, telephone callers will be greeted with a welcome message and information on what to do in the case of a medical emergency. The telephone caller will then be offered 5 options (each option will provide the telephone caller with information of the queue positioning up to 10 callers):

1. Appointment Requesting (available between 8am to 6.30pm)

2. Home visit requesting (available between 8am to 6.30pm and has a dedicated member of the administration team to answer this as a priority).

3. Prescription Enquiries (available between 10am and 12am to assist with any prescription enquiry - please note all prescription requests should be made in writing to the surgery).

4. Results Enquiries (available between 4pm -6pm)

5. General Enquiries (available between 10am - 6.30pm)

You Said:

  • You would like improved access

We Did:

  • We have introduced a new system for sending messages to our patients (August 2018) The system is called MJOG and works with our clinical systems to send text messages for all patients for whom we hold details of their mobile telephone number.

When you book an appointment you will receive a text message confirming it. The message will be sent within a couple of hours of you making the appointment. However if your appointment is more than 7 days away you will not receive a message until 7 days BEFORE the appointment. All patients will also receive a reminder text message the day before their appointment. If you receive the reminder and no longer need the appointment you can quickly and easily cancel your appointment by texting CANCEL to the number in the message. Please be aware if you are booking an appointment for the same day you will not receive a text confirmation message.

After your appointment you will receive a text message asking you to participate in our Friends and Family Test - it is a quick and simple text response for how you would rate the practice.

We will start to send out health campaigns using this system. For example if we do not have an up to date smoking status for you we will text you to find out if you smoke or not. A simply text reply will provide us with the information we require.


This change has been made following patient feedback and discussion with the Patient Participation Group to improve patient access by telephone.

Our Location

NG15 7UA

Our Address
Oakenhall Medical Practice,
Bolsover Street,
Hucknall,
Nottingham,
NG15 7UA

Appointments
Tel: 0115 963 3511

General Enquiries
Phone: 0115 963 3511

Home Visits & Emergencies
Phone: 0115 956 2298



Got A Question? Contact Us Today!

Your Doctors Surgery in Nottinghamshire

Located in a central location with ample parking.


Location & Contact

Oakenhall Medical Practice
Bolsover Street,
Hucknall,
Nottingham,
NG15 7UA
Tel: 0115 963 3511

NG15 7UA
Opening Hours

Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00