NEWS

    We welcome comments from all of our patients - please leave your feedback using the link below.



Patient Participation Group

We would like to invite you to join our Patient Participation Group to give your views on our practice and how we can improve our services for our patients. The Patient Participation Group meets regularly and opinions and suggestions are freely exchanged at these meetings. We use the group to disseminate information to our patients and we hope that you will feed back to us your ideas via the group. You can feedback via letter or email.

Please send your comments and suggestions to:

Patient Participation Group
Oakenhall Medical Practice
Bolsover Street
Hucknall
Nottingham
NG15 7UA

or alternatively email us at NNESTCCG.C84095@nhs.net

Suggestions are also welcome through the comments box in reception.

Your comments and ideas will be passed to the group members, to be raised at the next group meeting. The next Patient Participation Group meeting is: is due to be scheduled in January 2019 between 6-8pm.

We would like to have representation from all age groups including our younger patients, so if you would like to join us please contact Lisa Ellison Practice Manager to express an interest.

We look forward to hearing from you.

Downloads
Patient Participation Report 2012 to 2013
Patient Participation Report 2013 to 2014
Patient Participation Report 2014 to 2015

Patient Participation Group Meeting 15/10/2015
Patient Participation Group Meeting 8/12/2015
Patient Participation Group Meeting 2/2/2016

Patient Participation Group Meeting 19.4.2016

Patient Participation Group Meeting 12 July 2016

Patient Participation Group Meeting 20 September 2016

Patient Participation Group Meeting 15 November 2016

Patient Participation Group Meeting 6 December 2016

Patient Participation Group Meeting 31 January 2017

Patient Participation Group Meeting 14 March 2017

Patient Participation Group Meeting 9 May 2017

Patient Participation Group Meeting 11 July 2017

Patient Participation Group Meeting 12 September 2017

Patient Participation Group Meeting 12 September 2017 Font 16

Patient Participation Group Meeting 7 November 2017

Patient Participation Group Meeting 13 February 2018

Patient Participation Group Meeting 8 May 2018

Patient Participation Group Meeting 17 July 2018

Patient Participation Group Meeting 4 September 2018


You "Said" - We Did
You Said:

  • You said - we have difficulty ringing at 1pm to access pre-bookable evening appointments due to daily commitments. We asked this question during the Autumn 2017 survey and 71% of patients felt that changing the time from 1pm to 8am for all patients to book a pre-bookable appointment would be fairer.

We did:

  • The practice has reviewed the present appointment system and will be implementing this change on the 14th of May 2018 i.e. from the 14th of May 2018 all pre-bookable appointments will be available to book from 8am each day.

You Said:

  • We would like to access to more GP appointments.

We did:

  • We have further increased the number of doctors available in an evening surgery. We now have three GP's conducting surgery sessions on three evenings (This was implemented in November 2017).

You Said:

  • You would like improved access to the surgery by telephone

We did:

  • NEW TELEPHONE SYSTEM (14 SEPTMBER 2018) The practice has changed the telephone systems to a managed approach. The telephone system now has call queuing and calling options.

On calling 0115 963 3511, telephone callers will be greeted with a welcome message and information on what to do in the case of a medical emergency. The telephone caller will then be offered 5 options (each option will provide the telephone caller with information of the queue positioning up to 10 callers):

1. Appointment Requesting (available between 8am to 6.30pm)

2. Home visit requesting (available between 8am to 6.30pm and has a dedicated member of the administration team to answer this as a priority).

3. Prescription Enquiries (available between 10am and 12am to assist with any prescription enquiry - please note all prescription requests should be made in writing to the surgery).

4. Results Enquiries (available between 4am -6pm)

5. General Enquiries (available between 10am - 6.30pm)

This change has been made following patient feedback and discussion with the Patient Participation Group to improve patient access by telephone.

Our Location

NG15 7UA

Our Address
Oakenhall Medical Practice,
Bolsover Street,
Hucknall,
Nottingham,
NG15 7UA

Appointments
Tel: 0115 963 3511

General Enquiries
Phone: 0115 963 3511

Home Visits & Emergencies
Phone: 0115 956 2298



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Your Doctors Surgery in Nottinghamshire

Located in a central location with ample parking.


Location & Contact

Oakenhall Medical Practice
Bolsover Street,
Hucknall,
Nottingham,
NG15 7UA
Tel: 0115 963 3511

NG15 7UA
Opening Hours

Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00