Tel: 0115 963 3511
Welcome to Oakenhall Medical Practice
We hope you find the information on this website useful. If you would like to discuss the content or have any concerns regarding its content, please contact the Practice Manager
The Practice will close from 12pm on certain Thursdays. Dates will be advertised on the Practice notice board. This is time for staff training and development.
There is no surgery on a Saturday morning. Please use the Out of Hours number, which is for emergencies only. The number is Freephone 111.
NEW TELEPHONE SYSTEM (14 SEPTMBER 2018)
The practice has changed the telephone systems to a managed approach. The telephone system now has call queuing and calling options.
On calling 0115 963 3511, telephone callers will be greeted with a welcome message and information on what to do in the case of a medical emergency. The telephone caller will then be offered 5 options (each option will provide the telephone caller with information of the queue positioning up to 10 callers):
1. Appointment Requesting (available between 8am to 6.30pm)
2. Home visit requesting (available between 8am to 6.30pm and has a dedicated member of the administration team to answer this as a priority).
3. Prescription Enquiries (available between 10am and 12am to assist with any prescription enquiry – please note all prescription requests should be made in writing to the surgery).
4. Results Enquiries (available between 4am -6pm)
5. General Enquiries (available between 10am – 6.30pm)
This change has been made following patient feedback and discussion with the Patient Participation Group to improve patient access by telephone.
Extra evening and weekend appointments available in local area
You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.
Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
Here at Oakenhall Medical Practice, we have a wide-range of services available; from telephone consultation, over to minor surgery, we have you covered.
Want to find out more about the team here at Oakenhall Medical Practice, take a peek using the navigation above. As expected, we’re all a friendly bunch.
There’s always something going off here at Oakenhall Medical Practice. Keep up to date with everything that is happening via our news page.
Sometimes things go wrong, the majority of the time, however, things are really good here at Oakenhall Medical Practice. Let us know your thoughts using the Friends and Family Survey above.
Located in a central location with ample parking.
Oakenhall Medical Practice
Tel: 0115 963 3511
Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00