Tel: 0115 963 3511
Welcome to Oakenhall Medical Practice
Important Information: Coronavirus – Covid 19
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they’re at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online
More information is available on the new Coronavirus Page.
We hope you find the information on this website useful. If you would like to discuss the content or have any concerns regarding its content, please contact the Practice Manager
The Practice will close from 12pm on certain Thursdays. Dates will be advertised on the Practice notice board. This is time for staff training and development.
There is no surgery on a Saturday morning. Please use the Out of Hours number, which is for emergencies only. The number is Freephone 111.
Contacting the Practice:
The practice has changed the telephone systems to a managed approach. The telephone system now has call queuing and calling options.
Please be aware that all telephone calls are recorded for training and monitoring purposes.
On calling 0115 963 3511, telephone callers will be greeted with a welcome message and information on what to do in the case of a medical emergency. The telephone caller will then be offered 3 options (each option will provide the telephone caller with information of the queue positioning up to 10 callers):
1. Appointment Requesting and General Enquiries (available between 8am to 6.30pm)
2. Results Enquiries (available between 3.30pm – 5.30Pm)
3. Home visit requesting (available between 8am to 6.30pm and has a dedicated member of the administration team to answer this as a priority).
This change has been made following patient feedback and discussion with the Patient Participation Group to improve patient access by telephone.
Due to the increasing numbers of patients requiring GP appointments, the practice is now providing GP assessments over the telephone. If you have an issue that you feel, can no longer wait another day, please call the practice as soon as you can after 8am. The receptionist will ask for some information on the issue you are experiencing and will arrange for the GP to telephone you to see how we can best deal with your request. Patients who are seriously unwell and call after 10:30 will be assessed by the On call Doctor.
Appointments are available for booking 14 days in advance and are released on a daily basis at 8am.
Oakenhall Medical Practice now offers routine advance appointment booking on a Tuesday and Wednesday morning between 7.30 am and 8.00 am with a GP, Practice Nurse, Healthcare Assistant and Phlebotomist (appointment for a blood test).
There are also:
Extra evening and weekend appointments available in local area
You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.
Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
Here at Oakenhall Medical Practice, we have a wide-range of services available; from telephone consultation, over to minor surgery, we have you covered.
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Located in a central location with ample parking.
Oakenhall Medical Practice
Tel: 0115 963 3511
Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00