Tel: 0115 963 3511
Oakenhall Medical Practice would like to thank all patients for their consideration to the practice and its staff. We have been very overwhelmed with the thoughtfulness of patients and their understanding. We appreciate, that the way that we are currently working is unexpected and moving very quickly on a day by day basis. We are sending updates to provide you with up to date information as we receive it.
We would ask you to continue to assist us with our new ways of working. The telephone as a consequence is now very busy - please bear with us your telephone call is important to us and the practice staff are answering calls as quickly as possible. We may not always have the answer to all your questions and queries, but will endeavour to address these as we receive them.
We would like to address some of your questions/queries that we have already received:
If you have symptoms associated with Coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. If you live with other people, they should stay at home for at least 14 days to avoid spreading infection outside the home. After 14 days anyone you live with who does not have symptoms can return to their normal routine.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service (111.NHS.UK) that can tell you if you need further medical help and advise you what do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
The most up-to-date public guidance is always online at www.nhs.uk/coronavirus.
The GP's Practice Nurses and Health Care Assistant are now providing telephone consultations where possible. We are also now offering video consultation and where it has been assessed that you need to attend the practice, your clinician will make this arrangement directly with you.
You can book a telephone appointment by online services or telephone. To register for online services at home using NHS APP through your smart phone or tablet - please visit www.nhs.uk/nhsapp. You will need photographic ID (e.g. passport) available.
All patient contact should now be made with the practice by telephone - please do not attend the practice unless directly arranged by prior arrangement.
Where ever possible please use online services to request your prescriptions.
To register for online services at home using NHS APP through your smart phone or tablet - please visit www.nhs.uk/nhsapp. You will need photographic ID (e.g. passport) available.
If you do not have access to a smart phone, tablet or have not already registered for the practice based online service:
You will be able to bring your written prescription request to the practice's Portland Road Exit Door. Please remember to identify the name of the pharmacy you wish the prescription to be sent to.
Please put your request through the letter box. There is now a secure confidential collection box which will hold your prescription request. This box is emptied several times a day.
All prescriptions are now sent directly to the pharmacy you have identified. If you have not identified a pharmacy a receptionist will contact you to ask for this information.
All routine prescriptions are processed with 48 working hours.
Rescue Packs: We have been made aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions). We would like to reassure you that patients who suffer with severe respiratory conditions already have these in place (along with the instructions how to use them). Oral steroids are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor or respiratory specialist nurse. Please do not contact your GP practice for a rescue pack unless this is something that has been previously agreed and prescribed by your medical team. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 or call 111 (online services should be used as a first choice) before doing anything else
Inhalers: We are aware of increasing requests for inhalers from patients who haven’t had them for a significant period of time. Each patient should be reviewed on an individual basis for clinical need. If you feel that your pre-existing respiratory condition such as asthma or chronic obstructive pulmonary disease condition has changed or worsened, please telephone the practice to arrange a GP telephone consultation.
Medical Certificates "Fit for Work" Requests:
1. Has symptoms and isolating for 7 days - Self certify: You do not need to contact your GP Practice.
2. Has symptoms and remains unwell after 7 days - visit www.111.nhs.uk to complete the online self-assessment tool: You do not need to contact your GP Practice.
3. Isolating for 14 days due to member of household who has symptoms: Please contact your employer for guidance - You do not need to contact your GP Practice.
4. Patients who need to self-isolate up to 12 weeks: Please contact your employer for guidance - if you become unwell follow point 1 and 2 - You do not need to contact your GP Practice.
5. Patients can now obtain an isolation note online - please visit: https://111.nhs.uk/isolation-note/
6.. Please contact your GP Practice for a "Fit for Work" certificate if you are medically unfit for any other reason. We are now providing Fit for Work certificates electronically through a texting system to your smart phone. A receptionist will always ring you before this is sent to you.
Caring for People at Highest Risk During Covid-19
GP Practices have been asked to help with the management of patients who are at the highest risk of severe illness if they catch Coronavirus (also known as COVID-19). This means a patient with an underlying disease or health condition, who catches the virus is more likely to be admitted to hospital than others.
Patients who are at risk and are recommended: Social Distancing
What is Social distancing?
Everyone should be trying to follow these measures as much as is practicable. For more information please visit:
Patients who are At Very High Risk and are recommended: Shielding
The UK Government has set out a roadmap for the clinically extremely vulnerable on the future of the shielding programme:
What are the changes?
Recently, the UK Government advised that you can spend time outdoors, if you wish, with your own household, or if you live alone with another household. Following this, and alongside current scientific and medical advice the UK Government is planning to relax shielding guidance in stages.
From 6 July, the guidance will change so you can meet in groups of up to six people from outside your household – outdoors with social distancing. For example, you might want to enjoy a summer BBQ outside at a friend’s house, but remember it is still important to maintain social distancing and you should not share items such as cups and plates. If you live alone (or are a lone adult with dependent children under 18), you will be able to form a support bubble with another household.
From 1 August, you will no longer need to shield, and the advice will be that you can visit shops and places of worship, but you should continue maintaining rigorous social distancing.
Why is the guidance changing now?
The roadmap has been developed in line with the latest scientific and medical advice and with the safety and welfare of those who are shielding in mind. Current statistics show that the rate of catching coronavirus in the community continues to decrease. On average less than 1 in 1,700 in our communities are estimated to have the virus, down from 1 in 500 four weeks ago.
Unless advised otherwise by your clinician, you are still in the ‘clinically extremely vulnerable’ category and should continue to follow the advice for that category: please visit: https://www.gov.uk/government/publications/guidanc...
We will monitor the virus continuously over coming months and if it spread too much, we may need to advise you to shield again.
What support is available to people who are shielding until the end of July?
There are a number of ways that those who are shielding can access food and other essentials:
Make use of the supermarket priority delivery slots that are available for this group. When a clinically extremely vulnerable person registers online as needing support with food, their data is shared with supermarkets. This means if they make an online order with a supermarket (as both a new or existing customer), they will be eligible for a priority slot.
Use the many commercial options now available for accessing food, including telephone ordering, food box delivery, prepared meal delivery and other non-supermarket food delivery providers. A list has been shared with local authorities and charities.
A free, standardised weekly parcel of food and household essentials. If you have registered for this support online before 17 July you will continue to receive weekly food box deliveries until the end of July.
If you need urgent help and have no other means of support, contact your local council to find out what support services are available in their area.
For anyone facing financial hardship, the government has made £63 million available to local councils in England to help those who are struggling to afford food and other essentials.
NHS Volunteer Responders
Support will continue to be available through the NHS Volunteer Responder Scheme beyond the end of July.
NHS Volunteer Responders can support you with:
Collecting shopping, medication (if your friends and family cannot collect them for you) or other essential supplies;
A regular, friendly phone call which can be provided by different volunteers each time or by someone who is also shielding and will stay in contact for several weeks; and
Transport to medical appointment.
Please call 0808 196 3646 between 8am and 8pm to arrange support or speak to your health case professional for transport support. A carer or family member can also do this on their behalf. More information is available at www.nhsvolunteerresponders.org.uk
Any essential carers or visitors who support you with your everyday needs can continue to visit unless they have any of the symptoms of COVID-19 (a new continuous cough, a high temperature, or a loss of, or change in, their normal sense of taste or smell).
People in the clinically extremely vulnerable group should continue to access the NHS services they need during this time. This may be delivered in a different way or in a different place than they are used to, for example via an online consultation, but if they do need to go to hospital or attend another health facility for planned care, extra planning and protection will be put in place.
Mental health support
It is normal during these uncertain and unusual times to feel anxious or feel low.
Follow the advice that works for you in the guidance on how to look after your mental health and wellbeing during coronavirus (COVID-19).
If you feel you need to talk to someone about your mental health or you are looking for more support for someone else, we would urge you to speak to a GP and seek out mental health support delivered by charities or the NHS.
Income and employment support
At this time, people who are shielding are advised not to go to work. This guidance remains advisory.
Those shielding will be eligible for Statutory Sick Pay (SSP) on the basis of their shielding status until the 31 July. SSP eligibility criteria apply
From 1 August, if clinically extremely vulnerable people are unable to work from home but need to work, they can, as long as the business is COVID safe.
The Government is asking employers to work with them to ease the transition back to a more normal way of life for their shielding employees. It is important that this group continues to take careful precautions, and employers should do all they can to enable them to work from home where this is possible, including moving them to another role if required.
Where this is not possible, those who have been shielding should be provided with the safest onsite roles that enable them to maintain social distancing.
If employers cannot provide a safe working environment, they can continue to use the Job Retention Scheme for shielded employees who have already been furloughed.
What support will be available after July?
From 1 August, clinically extremely vulnerable people will continue to have access to priority supermarket delivery slots if you have registered online before 17 July for a priority delivery slot.
NHS Volunteer Responders will also continue to offer support to those who need it, including collecting and delivering food and medicines.
The NHS Volunteer Responders Scheme has been expanded to offer a new Check in and Chat Plus role. This new role has been designed to provide peer support and companionship to people who are shielding as they adapt to a more normal way of life.
If you are vulnerable or at risk and need help with shopping, medication or other essential supplies, please call 0808 196 3646 (8am to 8pm).
Government is committed to supporting local councils and voluntary sector organisations to respond to those who have specific support needs and requirements during the COVID-19 pandemic. Details of the support and advice available can be found here: https://www.gov.uk/find-coronavirus-support
The updated shielding guidance should not affect any social care or support you were receiving prior to the start of shielding.
Individuals should continue to contact their local council if they have any ongoing social care needs.
To see the support available from Nottingham City Council and Nottinghamshire County Council follow the links below.
Form-filling and Non-NHS work:
We presently do not have capacity to respond in the timescales we would normally aspire to and as such this will wait until capacity is released to do so. This includes Insurance reports and other private work including Subject Access requests i.e. request for access to your medical records. We would ask all patients to defer their request until the practice is able to return to normal services.
Oakenhall Medical Practice,
Tel: 0115 963 3511
Phone: 0115 963 3511
Home Visits & Emergencies
Phone: 0115 956 2298
Located in a central location with ample parking.
Oakenhall Medical Practice
Tel: 0115 963 3511
Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00